Thank you for your interest in Duet with Music Services. At no time does this website engage in e-commerce or ask you for private information, such as credit card numbers.

Store Policy

  • All refunds and exchanges will be administered within FOURTEEN (14) DAYS of purchase (some restrictions apply)
  • NO exchanges or returns on any and all special order items or discounted sale items.
  • All exchanges or refunds must be accompanied by the original sales receipt including all original packaging in new condition and made within FOURTEEN (14) DAYS of purchase.
  • NO exchanges or returns on publications (Books, Sheet Music, Videos, ETC.)
  • All used instruments and equipment sales are FINAL. No refunds, exchanges or store credit.
  • THIRTY (30) DAY warranty on all Music Instrument Repairs, and will pertain only to original repairs performed.
  • Estimates on repairing musical instruments repairs, and will pertain only to original repairs performed.
  • Following proper notification of repair completion, purchase proposal or appraisal completion, the store will consider all unclaimed instruments or merchandise abandoned after 90 days.
  • A weekly storage fee of FIVE (5) dollars will be charged once the store considers an instrument abandoned.
  • Special orders will only be held for TWO (2) weeks after notification unless already paid.
  • Store credit will only remain on an account for one year from initial transaction, after which will be lost and unable to be redeemed.
  • Health and sanitary regulations prohibit the exchange or return of any mouth blown instrument, mouthpiece or reed.

Repair Warranty
Your musical instruments are repaired and inspected using the best quality parts and expertise. Should you have any questions concerning your instrument, please do not hesitate to call Duet with Music at (301) 695-3838 or email us at sales@duetwithmusic.com.

Duet with Music Guarantees all work performed for 30 days.
Warranted repairs are for original repairs requested and do not cover damage due to regular wear or negligence.

Privacy Policy
duetwithmusic.com requests personal information for the purposes of establishing both duetwithmusic.com and Duet with Music Service accounts.

This information will not be sold, rented, or distributed to any outside parties, with the following exception: Duet with Music will release specific personal information only to comply with valid legal process in the unlikely event that Duet with Music is issued a search warrant, subpoena, or court order.

Duet with Music will retain all personal information entered in a separate account database, which may be used for Duet with Music marketing purposes only.

Our obligation to Children’s Privacy
Protecting children’s privacy is above all important to us. It is our policy to hold fast the terms of the Children’s Online Privacy Protection Act of 1998 and all other laws that apply. Duet with Music recommends that children always seek parental permission before sending personal information over the internet in any form. Children must be taught of the dangers unseen; always monitor a child’s browsing sessions.

Duet with Music reserves the right to update and change these policies without warning or notice.